Dec 10, 2021 | Consumer Service, COVID-19, Transportation
In 2020, the last-mile delivery market for food and grocery earned a revenue of approximately $25 billion. This is expected to cross $72 billion in 2025, accounting for the surge in the market due to the COVID-19 pandemic. Online food and grocery delivery is...
Sep 18, 2020 | Consumer Service, Security, Technology
The transition to IP-based unified communications (UC) solutions, whether on-premises or in the cloud, has drastically altered the security profile of business communications. Report Highlights: Enterprise Communications Security Trends and Considerations,...
Jul 2, 2020 | Consumer, Consumer Service, Retail & Consumer Products
Experiential commerce is becoming an increasingly popular strategy to attract customers to a physical retail space by offering immersive and unique experiences. The rise of e-commerce and a challenging environment for physical retail stores has created tough...
Jan 30, 2020 | Consumer Service, Technology
“CCaaS providers continue to mature in terms of scale, VCA capabilities and carrier connectivity, with leading providers adding marketplaces, communities and visible trust centers to bolster customer support. Application leaders should use this research to...
