Enterprise Ireland clients have access to the following reports at the Market Research Centre. These are just some of the reports relating to Contact/Call centres that are available to clients, as well as our other databases which are listed here.

You can contact us at market.research@enterprise-ireland.com for any further queries or if you would like to arrange to view these reports.


Frost & Sullivan
• Europe Contact Center BPO Market
• Asia-Pacific Hosted/Cloud Contact Center Market Update, Forecast to 2022
• Europe Contact Center Outsourcing Buyer’s Guide, 2017
• Virtual Reality and Video Streaming Entering the European Contact Centre


• Telemarketing & Call Centers in the US
• Customer Care Centers in the US


• Call Centre Systems
• Call Centres


• Magic Quadrant for Contact Center Infrastructure, Worldwide
• Magic Quadrant for Contact Center as a Service, North America
• Toolkit: RFP Template for Contact Center Infrastructure and Contact Center as a Service Applications
• Magic Quadrant for Customer Management Contact Center BPO, Worldwide


• AI in Contact Centers: Artificial intelligence technologies are being deployed to improve the customer service experience. By: Kirkpatrick, Keith. Communications of the ACM. Aug2017, Vol. 60 Issue 8

• Servant Leadership and Quality of Work Life Amongst Contact Centre Employees. By: Bedser, Mark; Pearse, Noel. Proceedings of the International Conference on Management, Leadership & Governance. 2017


Important note: All our resources are governed by copyright licence agreements which vary according to individual publishers. The use of cameras and USBs is prohibited.

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