The Enterprise Ireland Market Research Centre offers client companies access to market intelligence in the form of company, sector, market and country information needed to explore opportunities and compete in international markets.

Below are just some of the reports analysing the Business Process Outsourcing and Facilities Management market globally.


Frost & Sullivan

  • Growth Opportunities in the Euorpean Customer Management BPO Market, Forecast to 2021
  • Key BPO Technology Initiatives
  • Europe Contact Center BPO Market
  • Emerging Opportunities in the African BPO Markets
  • Singapore Facilities Management Industry Tracker, 217
  • Growth Opportunities in the Spanish Facility Management Market
  • Australian Facilities Management Market, Forecasts to 2023
  • Growth Opportunities in the UK Facility Management Market
  • The Future of Facility Management
  • SEA Integrateed Facilities Management Market, Forecast to 2021

AMA Research (UK Market)

  • Facilities Management Outsourcing Market Report 2016-2020
  • Facilities Management Outsourcing – Central and Local Government Sector Report 2017-2021


  • Magic Quadrant for Payroll BPO Services
  • Magic Quadrant for Customer Management Contact Center BPO, Worldwide
  • Hype Cycle for Business Process Services and Outsourcing, 2017
  • Predicts 2017: The Future State of Business Process Services and Outsourcing
  • Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market

IBISWorld (US Market)

  • Business Process Outsourcing Services

Marketline (Country Reports)

  • BPO Services

Plimsoll (UK Market)

  • Facilities Management
  • Business Process Outsourcing
  • Computer Bureau and Facilites Management




The Market Research Centre is open Monday to Friday, 9am-5pm. To view the reports above or if you have any queries, email us at or call us on +353 (1) 7272324.


Important note: All our resources are governed by copyright licence agreements which vary according to individual publishers. The use of cameras and USBs is prohibited.